Privacy Policy

1. Information We Collect

To provide you with a seamless and personalized experience, we collect various types of information when you interact with the App. The information we collect falls into the following categories:

a. Personal Information

Personal information is any data that can be used to identify you as an individual. We collect the following personal information when you create an account or use the App:

• Name: Your full name, provided during account creation or through social sign-in services.

• Email Address: Used for account authentication, communication, and support purposes.

• Login Provider Identifiers: Unique identifiers from third-party login providers such as Google or Apple, which allow you to sign in securely.

• Profile Information from Social Sign-Ins: Information such as your profile picture, display name, or other details provided by Google Sign-In or Apple ID, depending on your privacy settings with those providers.

We only collect personal information that is necessary to provide our services or that you voluntarily provide to enhance your experience.

b. Device and Usage Data

To optimize the App’s performance and ensure a tailored user experience, we collect technical information about your device and how you interact with the App, including:

• IP Address: Used to determine your approximate location for localization purposes (e.g., language settings) and to enhance security.

• Device ID: A unique identifier for your device, which helps us track usage and prevent unauthorized access.

• Operating System and Version: Information about your device’s operating system (e.g., iOS, Android) and its version to ensure compatibility and troubleshoot issues.

• App Usage Statistics and Analytics: Data on how you interact with the App, such as the features you use, the frequency of use, and session duration, collected to improve functionality and user experience.

c. User Input and Query Data

The core functionality of Crompt AI involves processing user inputs to deliver AI-generated responses. We collect:

• Text Inputs: Any text you enter into the App’s AI chat features, such as questions, prompts, or commands.

• Files or Other Content: Documents, images, or other files you upload for processing by our AI services.

• Query Metadata: Information about the context of your queries, such as timestamps or the specific AI model used to process your request.

This data is processed to generate responses and may be temporarily stored to provide features like query history (if you opt in).

d. Location Data

We collect approximate geolocation data derived from your IP address. This information is used for:

• Language Localization: To display the App in your preferred language.

• Compliance: To ensure we adhere to regional data protection laws.

• Support Localization: To route support requests to the appropriate regional team.

We do not collect precise location data (e.g., GPS coordinates) unless explicitly required for a feature and with your express consent.s

2. How We Use Your Data

We use the information we collect to deliver, maintain, and enhance the Crompt AI App. Specifically, we use your data for the following purposes:

• Account Authentication and Management: To verify your identity, secure your account, and provide access to personalized features.

• Service Delivery: To process your queries and provide AI-generated responses powered by large language models (LLMs).

• Personalization: To tailor the App’s interface, content, and responses to your preferences and usage patterns.

• Performance and Functionality Improvements: To analyze usage trends, identify bugs, and enhance the App’s features and performance.

• Fraud Prevention and Security: To detect and prevent unauthorized access, abuse, or fraudulent activities.

• Legal Compliance: To fulfill our obligations under applicable laws, such as responding to legal requests or maintaining records for audits.

• Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance.

• Marketing and Communications (with consent): To send you updates, promotional offers, or information about new features, where permitted by law and with your explicit consent.

We ensure that all data usage aligns with the principles of data minimization, purpose limitation, and transparency.

3. Third-Party Services and LLMs Used

To provide our AI-powered services, we integrate with third-party AI providers and large language models (LLMs). When you submit a query, your input may be routed to one or more of these providers for processing. We take steps to anonymize or pseudonymize your data before sharing it with third parties to protect your privacy.

Third-Party AI/LLM Providers

We currently integrate with the following AI services:

• OpenAI's GPT models: Used for advanced natural language processing. OpenAI Privacy Policy

• Anthropic (Claude): Provides conversational AI capabilities. Anthropic Privacy Policy

• Google (Gemini AI): Supports multimodal AI processing. Google Privacy Policy

• Meta AI (LLaMA/xAI's multi-modal via Threads integration): Used for specific AI functionalities. Meta Privacy Policy

• Mistral AI: Offers lightweight and efficient AI models. Mistral AI Privacy Policy

• DeepSeek: Provides specialized AI processing. DeepSeek Website (Note: No direct privacy policy publicly available as of May 14, 2025)

Authentication Services

• Google Sign-In: Enables seamless login using your Google account. Google Sign-In Terms

• Apple Sign-In: Allows login via Apple ID with privacy-focused features. Apple Privacy Policy

Analytics and Infrastructure

• Firebase by Google: Used for analytics, crash reporting, and app performance monitoring. Firebase Privacy Policy

• Mixpanel: Provides detailed usage analytics to improve the App. Mixpanel Privacy Policy

• Google Cloud: Hosts our data and ensures secure storage. Google Cloud Privacy

Data Sharing Practices

Your data is shared with third-party providers only to the extent necessary to process your queries or provide services.

We do not allow third-party AI models to use your data for training or fine-tuning without your explicit consent.

Where possible, we anonymize or pseudonymize data before sharing it with third parties to minimize privacy risks.

4. Legal Bases for Processing (GDPR)

For users in the European Union (EU) or European Economic Area (EEA), we process your personal data in accordance with the GDPR. The legal bases for processing your data include:

• Consent: When you voluntarily provide personal information (e.g., during account creation or by opting into features like query history). You may withdraw consent at any time by deleting your account or contacting us.

• Contractual Necessity: To fulfill our obligations under the terms of service, such as providing access to the App’s features and processing your queries.

• Legal Obligation: To comply with applicable laws, such as responding to regulatory requests or maintaining records for tax or audit purposes.

• Legitimate Interests: For purposes such as improving the App’s functionality, analyzing usage trends, or preventing fraud, provided these interests do not override your rights and freedoms.

You can withdraw your consent or object to processing based on legitimate interests by contacting us at support@cromptai.com.

5. Your Rights

We are committed to empowering you with control over your personal data. Depending on your location and applicable laws, you have the following rights:

For EU/EEA Users (GDPR)

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Correct inaccurate or incomplete personal data.

• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data, subject to legal retention obligations.

• Right to Restrict Processing: Limit how we process your data in certain circumstances.

• Right to Data Portability: Receive your personal data in a structured, machine-readable format or have it transferred to another controller.

• Right to Object: Object to processing based on legitimate interests, including for marketing purposes.

• Right to Lodge a Complaint: File a complaint with a supervisory authority in your country (e.g., the Information Commissioner’s Office in the UK or other EU Data Protection Authorities).

For US Residents

California (CCPA)

• Right to Know: Request details about the categories and specific pieces of personal information we collect, use, or share.

• Right to Delete: Request the deletion of your personal data, subject to certain exceptions.

• Right to Opt-Out of Sale or Sharing: Opt out of the sale or sharing of your personal information (note: Crompt AI does not sell personal data).

• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Virginia (VCDPA) and Other States

Residents of Virginia (under the Virginia Consumer Data Protection Act) and other states with similar laws have rights similar to those under the CCPA, including the right to access, delete, and opt out of data sharing.

Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: support@cromptai.com

Mailing Address: Crompt AI, 123 Privacy Lane, Suite 100, San Francisco, CA 94105, USA

Data Protection Officer: Jane Doe, DPO, reachable at dpo@cromptai.com

We will respond to your request within the timeframes required by law (e.g., 30 days for GDPR requests, 45 days for CCPA requests). In some cases, we may need to verify your identity to process your request.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Our retention practices are as follows:

• Account Data: Stored until you delete your account. Upon deletion, personal data is anonymized or securely deleted within 30 days, except where retention is required by law.

• Query History: Retained for 90 days unless you opt in to keep your history longer. After 90 days, query data is anonymized to remove identifiable information.

• Analytics Data: Stored in aggregate, non-identifiable form for as long as needed to analyze trends and improve the App.

• Legal Compliance Data: Retained as required by applicable laws (e.g., tax or audit records may be kept for up to 7 years).

If you request deletion of your data, we will take steps to erase it promptly, subject to any legal retention requirements.

7. Cookies and Tracking Technologies

The Crompt AI App uses analytics tools and third-party software development kits (SDKs) to collect information about usage patterns. We do not use advertising cookies or trackers for marketing purposes. The technologies we use include:

• Firebase Analytics by Google: Collects anonymized data on app usage, crashes, and performance to help us improve the App. Firebase Privacy Policy

• Mixpanel: Tracks user interactions to provide insights into feature usage and user behavior. Mixpanel Privacy Policy

• Device Identifiers: Used to maintain session continuity and enhance security.

You can manage your preferences for analytics tracking through your device settings or by opting out of non-essential data collection in the App’s settings menu.

8. Children’s Privacy (COPPA Compliance)

Crompt AI is not designed or intended for use by children under the age of 13 (or 16 in certain jurisdictions, such as the EU). We do not knowingly collect personal data from children. If we become aware that a child has provided personal information, we will take immediate steps to delete such data and terminate the associated account.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@cromptai.com to request its removal. For more information, see the Children’s Online Privacy Protection Act (COPPA).

9. Data Transfers

Crompt AI is headquartered in the United States, and your data may be processed or stored on servers located in the U.S. or other countries. These jurisdictions may have data protection laws that differ from those in your country.

For users in the EU/EEA, UK, or other regions with strict data transfer requirements, we rely on:

• Standard Contractual Clauses (SCCs): Approved by the European Commission to ensure adequate protection for data transferred outside the EU/EEA.

• Data Protection Agreements: Contracts with third-party providers that include privacy safeguards.

• Adequacy Decisions: Where applicable, we rely on jurisdictions recognized by the European Commission as providing adequate data protection.

We take all reasonable steps to ensure that your data is protected during international transfers, in line with GDPR and other applicable laws.

10. Data Security

We prioritize the security of your personal data and implement robust measures to protect it, including:

• Encryption: SSL/TLS encryption for data transmission.

• Authentication: Secure login via OAuth 2.0 (Google, Apple).

• Storage: Secure storage on Google Cloud and Firebase with encryption at rest.

• Access Controls: Data accessible only to authorized personnel.

• Regular Audits: Periodic security assessments and updates.

Despite these measures, no system is completely immune. We are committed to maintaining industry-standard protections and responding promptly to any incidents.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or the App’s functionality. When we make material changes, we will notify you through:

• In-App Notification: Pop-up or banner in the App.

• Email: If feasible, to your account email.

• Website Update: Posting the revised policy online.

The “Last Updated” date will reflect the most recent changes. Please review it periodically.

12. Contact Us

If you have questions or requests related to this Privacy Policy, contact us at:

• Email: support@cromptai.com

• Mailing Address: 401 to 403, Laxmi Enclave - 1, opp. Gajera School, Katargam, Surat, Gujarat 395004

We aim to respond within 5 business days. Data rights requests will be handled within the timeframes required by law.

13. Additional Resources

For more information about your privacy rights and the laws referenced in this policy, please consult the following resources:Below are the links to the privacy policies, regulations, and resources listed as referenced in the Crompt AI Privacy Policy. Each link points to the official or most authoritative source available for the respective regulation or guideline, based on the information provided and web search results available as of May 14, 2025. These links correspond to the descriptions provided in the Privacy Policy for data protection laws, app store guidelines, and data transfer mechanisms.

• General Data Protection Regulation (GDPR): Full text of the EU’s data protection regulation: https://eur-lex.europa.eu/eli/reg/2016/679/oj

• California Consumer Privacy Act (CCPA): Overview of California’s privacy law: https://oag.ca.gov/privacy/ccpa

• California Online Privacy Protection Act (CalOPPA): Summary of California’s online privacy requirements: https://en.wikipedia.org/wiki/California_Online_Privacy_Protection_Act

• Virginia Consumer Data Protection Act (VCDPA): Text of Virginia’s privacy law: https://law.lis.virginia.gov/vacode/title59.1/chapter53/

• Children’s Online Privacy Protection Act (COPPA): FTC guidance on protecting children’s privacy: https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa

• Apple App Store Privacy Guidelines: Apple’s requirements for app privacy: https://developer.apple.com/app-store/app-privacy-details/

• Google Play Privacy Guidelines: Google’s data safety guidelines for apps: https://support.google.com/googleplay/android-developer/answer/10787469

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA): Overview of Canada’s privacy law: https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/

• Brazil’s General Data Protection Law (LGPD): Summary of Brazil’s data protection law: https://iapp.org/resources/article/brazils-lgpd-english-translation/

• EU Data Protection Authorities: List of supervisory authorities in the EU: https://edpb.europa.eu/about-edpb/about-edpb/members_en

• Standard Contractual Clauses (SCCs): European Commission’s data transfer agreements: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en

• EU Adequacy Decisions: List of jurisdictions with adequate data protection: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en

Third-Party Privacy Policies

• OpenAI Privacy Policy: https://openai.com/privacy/

• Anthropic Privacy Policy: https://www.anthropic.com/privacy

• Google Privacy Policy: https://policies.google.com/privacy

• Meta Privacy Policy: https://www.facebook.com/privacy/policy/

• Mistral AI Privacy Policy: https://mistral.ai/privacy-policy/

• DeepSeek Website: https://www.deepseek.com/

• Firebase Privacy Policy: https://firebase.google.com/support/privacy

• Mixpanel Privacy Policy: https://mixpanel.com/legal/privacy-policy/

• Google Sign-In Terms: https://policies.google.com/terms

• Apple Privacy Policy: https://www.apple.com/legal/privacy/

• Google Cloud Privacy: https://cloud.google.com/privacy

14. Localized Policies

As we expand our services globally, we will append localized policies to this document to address region-specific regulations, such as:

• Canada: Compliance with PIPEDA.

• Brazil: Adherence to the LGPD.

• Australia: Alignment with the Australian Privacy Principles (APPs).

• Japan: Compliance with the Act on the Protection of Personal Information (APPI).

These localized policies will be made available in the App and on our website as they are developed.

Thank you for trusting Crompt AI with your data. We are committed to protecting your privacy and providing a secure and valuable experience.

15. Subscriptions and Payments

15.1 Subscription Plans

Crompt AI offers weekly and monthly subscription plans, which automatically renew unless canceled by you before the renewal date. Subscription fees are charged in advance through the Google Play Store or Apple App Store, depending on the platform from which you downloaded the App. Pricing and available subscription plans are displayed in the App, inclusive of applicable taxes (e.g., GST), and may vary by region or currency.

15.2 Payment Processing

All payments for subscriptions are processed through the Google Play Store or Apple App Store. By subscribing, you agree to their respective payment terms, including any applicable taxes or fees. You must provide a valid payment method and authorize the relevant app store to charge your payment method for the subscription fees. Payments are subject to the Payment and Settlement Systems Act, 2007, and other applicable Indian regulations.

15.3 Subscription Cancellation

You may cancel your subscription at any time through your Google Play Store, Apple App Store, or web account, depending on how you originally subscribed. If a subscription is canceled through the web platform, it will also be reflected and canceled in the corresponding App Store or Play Store account, and vice versa.Cancellation takes effect at the end of the current billing cycle, and you will continue to have access to the subscription benefits until that time.

Please note, Crompt AI does not offer refunds or credits for partial billing periods or unused time, as it is a digital platform providing instant access to multiple AI models and tools.

Refunds, if applicable under exceptional cases governed by the Consumer Protection Act, 2019 or any applicable law, will be processed within 5–7 working days, and the amount will be credited to your account based on standard banking timelines.

15.4 Changes to Subscription Terms

We reserve the right to modify subscription pricing, features, or availability at any time, subject to providing notice as required under Indian consumer protection laws. We will notify you of material changes to your subscription plan through the App or by email. If you do not agree with the changes, you may cancel your subscription as described above. Continued use of the Services after such changes constitutes your acceptance of the updated subscription terms.

15.5 Refunds

Except as required by the Consumer Protection Act, 2019, or the policies of the Google Play Store or Apple App Store, all subscription fees are non-refundable. If you believe you are entitled to a refund due to defective service or other valid reasons, you must contact the respective app store directly or reach out to us at support@crompt.ai. Refund requests will be evaluated in accordance with applicable laws and our internal policies.